By Design Tech Solutions — Making Heat Networks Understandable for Every User
Introduction: A Great Network Deserves a Great Introduction
Even the best-designed heat network can face issues if residents aren’t properly onboarded. Confusion around metering, billing, or how HIUs work can quickly lead to complaints, mistrust, and reputational risk.
That’s why DTS supports resident handover strategies that make the system clear, simple, and stress-free. From welcome packs and signage to walkthroughs and support videos, we help ensure every user knows how to get the best from their heating.
Why Onboarding Matters
Builds Resident Confidence
Clear, consistent information helps users feel comfortable and informed from day one.
Reduces Helpdesk Calls & Complaints
Good onboarding limits avoidable queries and resolves issues before they escalate.
Supports Billing Accuracy
When users understand their usage and metering, billing disputes drop significantly.
Drives Better Energy Use
Education improves user behaviour, supporting energy saving and carbon targets.
DTS Resident Handover Support
Custom Welcome Pack Creation
We help develop printed and digital materials explaining the system, HIU controls, metering, and billing.HIU & Heating System Walkthroughs
We provide or review guidance for operating controls, understanding system feedback, and reporting faults.In-Home Signage & Labelling
We advise on stickers, panels, and location guides so users and FM teams can quickly find and identify key items.Onboarding Videos or Online Guides
We can create simple videos or online support hubs to supplement physical documents.User-Friendly Handover Documentation
We simplify the technical handover into plain-language summaries for tenants, residents, and landlords.
Ideal Use Cases
Social housing or mixed-tenure blocks
Student or keyworker accommodation
Metered heat systems with user billing
Retrofit or replacement schemes with new HIUs
FAQ
Set Residents Up for Success
When residents understand how their heating works, everyone wins. DTS helps make complex systems clear, friendly, and frustration-free.
RELATED READS
Explore our detailed guides on designing effective, future-ready district heating systems. Each article is written to help clients, developers, and stakeholders understand what great network design looks like in practice.
